As
a valued client we want you to know that you have the right to
expect the following standards from us:
You will always receive friendly, courteous
and helpful service.
We will be totally transparent with
everything we do, including all our alliances, partnerships and systems.
Your business is important to us, you
will be respected and not taken for granted.
Our aim is to make sure that you are
absolutely delighted with the work we do for you.
We are concerned with using the web
and internet to only provide you with resources and tools that will
allow you to grow your business.
We will honour our commitments to you
absolutely.
The work we undertake with you will
always be of exceptional quality and innovation, and designed to add
significantly to your business.
We will vigorously strive to make our
services affordable and cost effective and provide you with the most
appropriate solution for your business circumstance.
We believe totally that your perception
of our performance is always the reality.
We will be honest, truthful and 'up
front' with you at all times.
We will communicate with you frequently
and openly as we build a win-win and long term partnership with you.
We will take care to ensure you fully
understand all of our written and verbal communication by ensuring we
avoid using industry jargon.
We steadfastly guard
your confidentiality.
Your feedback is essential to the success
of the project. When we work with you, we will break the project down
into Parts - tasks, with Client Approval Points at the end of each Part.
At each of these points, we will present to you our work to date, seeking
your feedback and approval to move forward.
If, at any Client Approval Point you
are, for whatever reason, not 100% happy with the work we have done,
PURPOSE will do as much additional work as required, at our own cost,
with no extra expense to you, until such time as you are nothing less
than totally satisfied with the result.
Your feedback is also critical to our
continuing to innovate and improve our service to you. We're always
looking forward to your ideas, your comments and your suggestions.